MIE Software Support Policy & Rates


Support Policy

COVERED NOT COVERED
  • Advice on the installation of Summit software, updates & upgrades.
  • Advice on installation within a networked environment.
  • Queries on day-to-day use of software, for example, how to do a banking run.
  • Technical problems within software, for example, a report won't open.
  • Database setup advice - classification of components as add-ons, registration types and sessions.
  • Installation of Microsoft Outlook features to activate emailing to and from Summit.
Applies to:
  • Summit Event Manager - Pro V 9
  • Summit Event Manager - Light V 10
  • Summit Central V 4
  • MIE WebLink
  • Summit SafeGuard
  • Summit Pro 2000 V 7
  • Summit Contact Manager V 4
  • Advice on setting up third party programs such as MS Windows, MS Office, MS Access.
  • Advice on using third party programs such as MS Word (mail merges), MS Access, MS Excel.
  • Advice on setting up MS Outlook user accounts.
  • Advice on navigating changes in user interface within MS Office.
  • Manipulation of images to be imported into Summit for use on letterheads, or to be used for Weblink registration page headings.
  • Accounting advice in respect of GST, VAT etc...
  • Assistance with creating and checking Internet registration forms not created by MIE Software (non MIE WebLink).
  • Networking, security and hardware issues.
  • Solution to problems not directly related to the use of the Summit software.
  • Recovery of lost data due to file corruption.
  • Training over the telephone and evaluation of event files.
  • Assistance with data conversion from third party software packages.
  • Programming advice, for example, any modifications to, or development of queries, forms, reports, macros or modules. Programming changes can be provided as software modification quotations.
  • Assistance with designing and constructing HTML e-mails.

Support Rates

SUPPORT PACKAGES CASUAL RATES QUOTE
  • Twelve (12) months unlimited telephone or email support.
  • Six (6) months unlimited telephone or email support.
  • Includes all items listed in Covered Support as detailed above.
  • Support based on an 'issue resolved' basis.
  • Includes all items listed in Covered Support as detailed above.
  • If it takes more than one call to resolve an issue, only one charge is made.
  • We can provide chargeable assistance in all areas listed in the Not Covered section detailed above.
  • The cost will be advised when the issue is presented.
AUD$ 990.00 (12 months) AUD$ 660.00 ( 6 months)
Order Support Pack
Phone or Email - AUD$ 66.00
Charged per issue
Order Single Support
Contact MIE Software directly

(All prices quoted are in Australian dollars and are GST inclusive within Australia)

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