|MIE Software Support Note|
|Subject: Changes to Downloaded Software Installation Files||Applies to: All Products||Date: 13 January 2016|
Software Installation File Changes
Due to changes that came into effect on 1 January 2016 in the way Windows "trusts" files that are downloaded from the Internet we have to change the software installation files that you download from MIE software. These changes will apply to all software installation files created by us after 1 January 2016. These changes are to give you increased confidence that you are downloading genuine software from the Internet.
There are advantages to the new file format:
There are two issues we have identified with the new format:
Dealing with each of these issues in turn:
Second Entry for the Same Product in Windows Control Panel
You only need to do anything if you are updating an existing software installation rather than installing the software on a new computer. Prior to running the installation file remove the software from your computer using Control Panel > Programs and Features or Control Panel > Add/Remove Programs.
If you forget to do this and end up with two entries it is not a disaster. You can still remove the software by uninstalling both entries.
Installing on Older Versions of Windows
You will need to work around the Windows security warnings. Examples are given for Google Chrome and Internet Explorer.
When you click on the file to download you are given a warning at the bottom of your screen that the file could be dangerous as shown below:
Click on the down arrow to the right of the warning and select "Keep" as shown below:
Now click on the file name to run the file. You will get another warning as shown below:
When you click on the file to download you are shown the following:
If you select "Run" the file will be downloaded but the following will then be displayed and you will not be able to run the file.
When presented with the initial Run or Save option select "Save" and note the location where you are saving the file. After downloading is complete, double-click on the file to run it. The following will be displayed: